Terms of service

TERMS OF SERVICE

Last Updated: 18 January 2026

Overview

Welcome to Mini Disabled Crafter. By accessing our website and placing an order, you agree to these Terms of Service. Please read them carefully.

Contact Information:

  • Website: mini-disabled-crafter.myshopify.com

1. Products and Services

We specialise in premium personalised picture frames, handcrafted to order in the UK. All frames are made specifically for each customer and cannot be produced until order details are confirmed.

2. Order Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order
  • Prices are subject to change without notice, but confirmed orders honour the price at time of purchase
  • Once production begins on personalised items, orders cannot be cancelled

3. Personalised Products

Important: Our picture frames are personalised and made to order. Once production has commenced, orders cannot be cancelled or refunded except in cases of defective or damaged goods. By placing an order, you acknowledge and accept this policy.

4. Pricing and Payment

  • All prices are in GBP (£) and include VAT where applicable
  • Payment is required at time of order
  • We accept major credit/debit cards and other payment methods shown at checkout
  • Free UK delivery on orders over £50

5. Accuracy of Information

We strive to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content is error-free. If a product is not as described, please refer to our Refund Policy.

6. Intellectual Property

  • All content on this website, including images, text, logos, and designs, is owned by Mini Disabled Crafter
  • You may not reproduce, distribute, or use our content without written permission
  • Customer-provided images for personalisation remain the property of the customer

7. Customer Responsibilities

When ordering personalised products, you are responsible for:

  • Providing accurate personalisation details and images
  • Ensuring you have rights to use any images submitted
  • Reviewing proof images (if provided) before production
  • Providing a correct delivery address

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the purchase price of the product
  • We are not responsible for delays caused by courier services or circumstances beyond our control

9. Delivery

  • Processing time: 5-7 business days for personalised items
  • Delivery times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery to the carrier
  • See our Shipping Policy for full details

10. Returns and Refunds

Please refer to our Refund Policy for complete information. In summary:

  • Personalised items cannot be returned once production has begun
  • Defective or damaged items will be replaced at no cost
  • Contact us within 7 days of delivery for any issues

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Modifications to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

For questions about these Terms of Service, please contact us:

By placing an order with Mini Disabled Crafter, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.